Terms & Conditions
Company Name: CROP GROWTH SDN.BHD.
Website: crpgrow.com
Business: E-commerce business providing crop growth, gardening, planting and related products.
Definitions
For the purposes of this Terms & Conditions:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Terms & Conditions) refers to CROP GROWTH SDN.BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the CROP GROWTH SDN.BHD. website, accessible from crpgrow.com.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These Terms & Conditions govern Your use of Our Service and Your purchase of Goods through crpgrow.com.
By accessing or using Our website, placing an Order, or purchasing Goods from Us, You agree to be bound by these Terms & Conditions. If You do not agree with any part of these Terms & Conditions, please do not use Our Service or place an Order.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective when published on this website. You are responsible for reviewing the Terms & Conditions periodically.
Eligibility
You must provide accurate and complete information when using Our Service or placing an Order.
By placing an Order, You confirm that the information provided by You is accurate and that You have the legal capacity to enter into a purchase agreement with the Company.
Products and Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications and other information displayed on Our website are accurate and up to date.
However, product colors, images and appearance may vary slightly depending on your device or screen settings.
We reserve the right to correct errors, update product information, change prices or modify product availability at any time without prior notice.
Orders
When You place an Order through Our website, You are making a request to purchase the selected Goods.
All Orders are subject to product availability and payment confirmation.
We reserve the right to accept, reject or cancel an Order where necessary, including in cases of incorrect pricing, inaccurate product information, suspected fraudulent activity, stock availability issues or other reasonable circumstances.
If We cancel an Order after payment has been received, We will arrange an appropriate refund for the cancelled Order.
Prices and Payment
All prices displayed on the Service are stated in Malaysian Ringgit (RM) unless otherwise indicated.
You are responsible for paying the total amount shown at checkout, including the applicable price of the Goods and any other charges clearly stated during the checkout process.
We reserve the right to change product prices at any time. Price changes will not affect Orders that have already been successfully confirmed, except where an obvious pricing error has occurred.
Payment Confirmation
Orders will only be processed after successful payment confirmation.
If payment is unsuccessful, incomplete or cancelled, We may not be able to process the Order.
You agree to provide valid and accurate payment information when completing Your purchase.
Shipping and Delivery
We currently provide shipping within Malaysia only.
Free shipping is provided for Orders within Malaysia. We do not currently offer international shipping.
Our standard delivery timeframe is within 7 days after the Order has been processed and payment has been confirmed.
Overnight or next-day delivery is not available.
Delivery times may vary due to courier operations, public holidays, weather conditions, incorrect delivery information or circumstances beyond Our reasonable control.
For more information, please refer to Our Shipping Policy.
Returns and Refunds
Returns and refunds are subject to Our applicable Return & Refund Policy.
You should review the Return & Refund Policy before placing an Order.
Where a return or refund is permitted, You may be required to provide relevant information, photographs, videos, proof of purchase or other supporting evidence.
The Company reserves the right to reject requests that do not meet the applicable requirements.
User Responsibilities
When using Our Service, You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Provide false or misleading information.
- Attempt to interfere with the operation or security of the website.
- Copy, reproduce or misuse Our website content without permission.
- Attempt to gain unauthorized access to Our systems or accounts.
- Use the Service in a manner that may damage, disable or impair the website.
Intellectual Property
All content available on the Service, including but not limited to logos, text, graphics, images, product information, website design and other materials, is owned by or licensed to CROP GROWTH SDN.BHD., unless otherwise stated.
You may not reproduce, distribute, modify, publish or commercially use Our content without Our prior written permission.
Website Availability
We aim to keep Our website available and functioning properly. However, We do not guarantee that the Service will always be available, uninterrupted or free from errors.
The Service may occasionally be unavailable due to maintenance, technical problems, updates or circumstances beyond Our control.
Limitation of Liability
To the extent permitted by applicable law, the Company shall not be responsible for losses or damages arising from the use or inability to use the Service, delays caused by third parties, courier delays, technical issues or circumstances beyond Our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
Third-Party Services
Our website may contain links to or use services provided by third parties, including payment providers, delivery providers or other external services.
We are not responsible for the content, availability, policies or practices of third-party services.
Your use of third-party services may be subject to their own terms and conditions.
Privacy
Your use of Our Service is also subject to Our Privacy Policy, which explains how We collect, use and protect personal information.
By using Our Service, You acknowledge that You have reviewed Our Privacy Policy.
Termination
We reserve the right to suspend or terminate access to the Service where We reasonably believe that You have violated these Terms & Conditions, applicable laws or the rights of the Company or others.
Any obligations that by their nature should continue after termination shall remain in effect.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.
Any dispute arising from or relating to these Terms & Conditions, Your use of the Service, or Your purchase of Goods shall be subject to the applicable courts and laws of Malaysia.
Contact Us
If You have any questions regarding these Terms & Conditions, please contact Us:
CROP GROWTH SDN.BHD.
Website: crpgrow.com
Email: crop_growth@outlook.com
Phone: 011-2075 5213
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Address: NO.33B, JALAN BANDAR CEMERLANG 1, BANDAR CEMERLANG, 81800 ULU TIRAM JOHOR